Brian T

ARROGANCE PERSONIFIED!!!!!!!

I had a 100 mile round trip to Marshall Volkswagen in Grimsby just to verify the service history of a golf I had just purchased having spoke to the service receptionist who decided I wasn't entitled to the information I managed to aquire an audience with the general manager who endeavoured to explain because of the GDPR laws he wasn't at liberty to confirm or deny the service history of the vehicle I have purchased and arrogantly explained the information recorded on their computer was for their reference alone!!!!! Decided to get VW customer care involved who advised me he was wrong to do so and they will be contacting me shortly!!!! I await with baited breath!! Considering VW PR of recent times I expected more after all I was just wanting confirmation of a service history!!!!