Luke K

Broken down after 70 days!

I enjoyed the sales experience very much so. No hard sell and reasonable price for the market. The vehicle however was not fit for purpose. I bought a car that was only two years old and so as I was told still covered under the manufacturer's warranty. As time went on I noticed a knocking sound as I was turning at a tight angle. Took the car to my local Ford dealership who told me that there is clear evidence of an incorrect repair and there will be considerable cost to me to put this right. Hammond Cars say that they will not cover the cost of the repairs due to my higher than average mileage since taking ownership of the car. This is inconsistent with the findings from the mechanics yet they are not prepared to help me in this matter any further and would prefer to leave me considerably out of pocket and with no vehicle in the mean time. The whole reason I buy from a garage in the first place is to be able to rely on the after care. So far I have been left with no support whatsoever.