Mandie

Miss-sold

I approached Huddersfield Audi in February 2018. I was interested in a car there. Having had a company car for the previous 8 years I was new to what options were available to me. I explained due to my job role I would want the option to upgrade or return the car within 18-24 months. Based on this, I was advised by the sales consultant to take a 36 or 48 month PCP. The reason he said this would be the best option is ‘I could return the car after I’d made half my payments’ he confirmed I could return the car after 18 months on a 36 month PCP or 24 months on a 48 month PCP. I clarified this again at the dealership before signing the agreement to which he said - ‘we will be calling you in 18 months with options to upgrade you anyway’ my partner was with me when I visited the dealership & also heard this. When I was ready to upgrade, I called a few months prematurely to see if I could upgrade around March. The consultant I spoke to ran some figures & told me on an upgrade the monthly cost would be slightly higher if I was to upgrade before September, so I decided to wait. I called back in September, both myself & the consultant spent a lot of time finding the right vehicle & price I was happy with. I was over the moon we found the one I wanted. I then called the finance company to confirm I would like to make my voluntary termination to be told by the finance company I would need to pay £3600 to voluntarily terminate!!! They told me I can’t terminate until I have paid half the financial value, not half the months as I was advised originally by Huddersfield Audi. I contacted Huddersfield Audi to make them aware of this. I signed the original agreement based on the wrongful information the consultant told me when I was initially buying the car. I knew it wouldn’t be an issue though due to all the telephone calls I’d made & what had been said to me on these calls. I knew all they would need to do is listen to these calls & the issue would be resolved as that would confirm my miss-selling allegation. After making a complaint & a request under GDPR for the calls to be provided to me, conveniently there is a technical fault & all of the calls I made to Huddersfield Audi over an 18 months period. Not 1 call is available. I find it extremely suspicious & convenient that they record calls (as confirmed on their automatic message before you are connected to the dealership) but all of my calls made to the dealership aren’t available due to a technician fault! I feel they manipulated my vulnerability in the situation when I was buying my car. Ignore what they say & read your documents to the granular detail & what they are advising is false.