Kay H

Took 3 days to diagnose loose wheel nut

Car was collected the driver checked round the car noted any marks I agreed and signed a form. , it then took three days to diagnose a loose wheel nut, no communication no offer of a curtesy car no reason why it took that long. it was delivered back the driver handed back the keys no form to sign to check the vehicle back trusted them , next morning noticed the car was damaged contacted Ryan Eves CUSTOMER EXPERIENCE MANAGER apparently they have an open policy if there staff damage a car they are open and honest about it what a joke Tried to reach Ryan Eves on three occ but didn't get back embarrassingly for Ryan Eves who only deals with good experiences it was passed on to another manager Scott Cheeseman he said "our policy is to just hand back the keys no checks no form to sign" I was also told my oil legal was too high and because I only do approx 7000 miles between services and hadn't checked the oil level since they last serviced it, fuel can get into the oil to raise the level why was I never told this could happen another VW Issue I suppose (£50 to rectify ) lastly communicated with head of business Miles Sixsmith who although replied ignored all my questions customer service appalling