Anonymous

Terrible experience

I dealt with Stoneacre Cleckheaton because my Fiat was faulty and needed repairs. Unfortunately the fault (car cutting out unexpectedly for no reason) could not be found and they then thought that my fuel was contaminated. I actually think this was them clutching at straws because they couldn't find my fault. They said that if this was the fault, I would need to pay for a new engine as this would not be covered under warranty. The car was with them for over 10 weeks and I was not once offered a loan vehicle or a solution for the inconvenience. I had enough of the sutuation and picked my car up and was then accused of lying when I said I gave them both keys. After eventually finding the key, not one apology came my way and I was made to feel bad. The final cherry on top was the fact that they left me with a tiny drop of fuel, despite knowing I was picking the car up. Although they drove to a petrol station with me and paid for half a tank, the customer service was terrible. I would never ever deal with this garage or with Fiat themselves again and am severely disappointed that this happened.