Adam K

Friendly customer service. AWFUL cars

Not one to write reviews but have to on this occasion. My partner and I have had 3 cars from Hammonds Ipswich. 1st was a 15 Plate corsa which at the time was about 6 months old with 3k on the clock. After a while the air con pump gave up and needed fixing. Luckily was in warranty so was covered with Vauxhall. Thought these things happen, no big deal. Second car was a 15 plate BMW 3 Series automatic, 6 months old, 6k on the clock. One day driving home from work the car just stopped and went into shut down. Long story short, turns out the gear box was faulty, again luckily covered under warranty and was fixed with BMW. But a almost NEW BMW automatic gear box giving up with around 11k miles on the clock?!! Third car, which we currently have due to PCP constraints, is an X Trail. 66 plate, done a few miles in it so up to 27k miles. In for a service today and just had a call back that the rear disks and pads are completely warn and there is a break fluid leak on the drivers side that needs new callipers! We first thought ‘oh it happens on cars’ but after hitting 3 for 3 on big faults on cars we have had from Hammonds - it’s safe to say it’s no chance occurrence. Especially after reading these reviews also!! As I said, friendly, comfortable customer service to get the sale through - but absolutely woeful cars. Glad we moved to Manchester so won’t be back to Hammonds ever again. Avoid like the plague, pay a little more and get a proper car in sound condition