Baljit A

Terrible

DO NOT USE THE PORSCHE CENTRE WEST LONDON - Dishonest and your typical pushy sales people with zero after-care. I have bought two cars from Porsche Chiswick over the past two years.(A 718 and macan) The second was a second hand Porsche Macan which was sold me by a man named Andrew Kerr. He lied to me about the service history just to me push to buy the vehicle on the day. I had to service the vehicle straight after buying it! I then had an engine issue with the car, and when brought in the car for repair - I was told the parts to repair the engine were not covered under their warrantee and I needed to pay £2k+ for parts and labour. The manager Dean's was dismissive and rude and stated "Do you think Porsche would cover a £2000 job for you?" They stated the car should have been brought in when the car engine fault light came on. The fact is I booked the repair at this point - the issue is they have a 2 month lead time on any repairs! Not good enough for such a big brand. The people that work on their services desk do not have any clue whatsoever on customer service. I have had to chase them daily for any updates however still no reply before the weekend. .A shocking experience - A very poor way to treat a very loyal customer. I was due to buy another Porsche for my wife for Christmas from their dealership. Definitely not anymore.