LOIS L

awful service

In August I booked my Venga at Hendy Kia in for a sat nav update as we were going to be driving in France. We arrived in France and the sat nav never actually got going resulting in us driving in rush hour traffic in the middle of Caen with no idea where to go. We were actually hauled over by the gendarmerie and given a pretty rough time. On return to the UK i contacted Hendy not once but TWICE for a refund or reboot or even just an explanation. The receptionist was lovely but clearly incompetent as still nothing has happened over 2 months on. Dreadful service. I have given up waiting and am now going to the main Kia head office.