Neil M

Extremely Poor Service Would Not Return

If Taggarts is one of the best Land Rover garages in Glasgow then the rest must be awful. Picked up my car following service at 14,0000mls to find all the service staff had gone home and only sales staff who knew nothing about the vehicle were in attendance. A video message sent to me informed me of a serious oil leak on this nearly new car- but has anybody from Taggarts contacted me following my visit to explain what this problem is and how it can be fixed- of course not because to do that the Service staff would need to understand something about customer service which they plainly do not. Oh and the general manager who apologised profusely when I spoke to him on going to pick up the car and who assured me would address the problem and call my straight back the following day. Has he actually followed up and called? You must be kidding!