Michelle

Certainly not to the standard required.

I bought a used XC60 from Tollbar Volvo Warwick. They will be as nice as pie to get the sale. Once it is done, forget any hope of the same treatment later in ownership. I honestly believe the car was not checked over before handing it over. Don't get me wrong, staff are polite, but words mean nothing when actions don't materialise or they give out incorrect information. They can certainly 'talk the talk!' I am still waiting for information on extended warranties despite two requests. (yes a potential sale they choose to ignore). Accessories promised never came, (bought them from another main dealership in the end at a cheaper price). I'm two years into ownership of the car, which is superb, but their level of service still falls well below what I expect from the brand. How they remain in business I don't know! I know, it's easy to complain, but I'm not lying. Their inability to check their records resulted in me having to call them and cancel a booking. Time wasted for all. It may sound trivial but it all adds up. If you are a private customer, tread very carefully and check things before and afterwards. You will become 'a valued customer' when they are trying to sell cars at one of their special events.