Robert W

Useless

I have bought 18 cars in my lifetime and some dealers have not been good but none has been as bad as Sytner. My £50,000 i8 was delivered without the V5 which l was told would arrive in a few days. When I spoke to the sales manager after a week he said he would chase it up and also told me that they had taxed the car on my behalf so I could drive it. After further reminders there was still no V5 so I applied to Swansea and in due course it arrived. I then tried to change to a personalised reg but was told that I could not do so as the car was not taxed, so I had been driving for three months without tax and without it insurance is invalid. Hard to imagine how a dealership could be worse than Sytner BMW Sunningdale.