Anonymous

Never Again

I bought a second hand Yeti from the Simpsons Skoda Preston branch. The staff were very helpful, the car was fine and all was well. In the deal was a 1 year service package. That too was fine and dandy. After the service contract expired, I found a strange direct debit on my bank account for a company in Crewe. It eventually transpired that Simpsons had passed their service contracts to the company in Crewe along with my bank details. The Crewe Co. was trying to extend my 1 yrs service contract without my agreement or knowledge. The nub of this is that Simpsons had passed my private bank details to a third party without my knowledge or consent, which understand is illegal. I wrote to the MDs at Simpsons and the company in Crewe. Crewe replied very promptly, immediately withdrew the direct debit with profuse apologies stating that they had been acting in good faith from the information they had on file from Simpsons. I never received a word of explanation or apology from Simpsons. I felt that life was to short to get into a legal hassle but swore I would never ever go near the place again. I am now about to buy a new Skoda Yeti and I am looking anwhere other than Preston or Colne. I have all the papers on file to confirm this review.