Anonymous

Terrible service record

My Jaguar F Pace engine suddenly seized up for no apparent reason, after only 2 years. Car was transported back to Inchcape Jaguar Guildford. Eventually the engine was replaced under warranty. But since then it has been an absolute nightmare. The car has been back to them on average every 3-4 weeks during a 5 month period, totalling at least 6 times. Most often it has been on a breakdown truck! So many problems and faults. The last one being the most life threatening, when the car broke down in the outside lane of the M25. This happened when I had only driven the car less than 70 miles, after Inchcape had allegedly replaced the starter motor. The amount of time I have spent at the Inchcape Jaguar repair centre in Guildford is incredible. I no longer trust them to repair the car, and I no longer trust being able to drive the car without it breaking down. In some 50 years of driving I have never been in so many breakdown trucks, or spent so much time at a service centre. Something is seriously wrong with this dealer’s ability to repair the car.