Alan B

AVOID DODGEY GARAGE..READ BELOW PLEASE.

HAMILTON CAR SALES IS A SHOCKING GARAGE AND HAD CRAZY CUSTOMER SERVICE ATTITUDES. OWNER LIED TO ME ABOUT DRIVING ONE OF MY CARS BACK TO MY HOUSE WITHOUT A MOT,HE ASSURED ME IT WAS LEGAL ,HE HAS BEEN IN THE TRADE FOR MANY YEARS AND KNOWS THE LAW WELL...WELL NO ITS AN OFFENCE TO DRIVE HOME WITHOUT VALID MOT.So you can imagine dealing with this guys,THEY DO NOT CARE.. Stephen and the his co partner are very unprofessional when it comes to running a business.The repairs are below standard with the customer service. The garage/reception is Dirty,Unorganised,Unfriendly, ALL the cars here for sale are filthy??also they lost my quote sheet,my mot sheet and anything to do with my car over the period of 2-3days.it was a joke the time spent waiting each visit for paperwork that no one from receptionist or mechanic could find. THE VISITED THE GARAGE TODAY AFTER REPAIRS DONE,AS MY BACK LIGHT WASNT WORKING AFTER REPAIR,AGAIN TO ONLY FINE THEY HAD CHARGED ME £25 TO PUT INSULATION TAPE AROUND A WIRE! AFTER I FOUND THIS OUT I ASKED STEPHEN.WHAT WAS THE REPAIR YOU DONE TO MY BACK LIGHT.IT WAS VERY DIFFERENT TO WHAT HE EXPLAINED ON THE DAY OF PAYING THE BILL!AFTER PAYING THE BILL THAT DAY AND LEAVING THE GARAGE THE LIGHT STOPPED WORKING AGAIN. I ASKED STEPHEN ABOUT IT,HE SAID SOMEONE ELSE HAS REPAIRED THE LIGHT IN THE PAST SO HE JUST TAPED IT UP!AFTER EING FOUND OUT STEPHENS ATTITUDE CHANGED INSTANSTLY TO AGGRESSIVENESS,STEPHEN SAYING I DONT APPRECIATE YOU SAYING I DID A BAD REPAIR..HOLD ON A MIN NO ONE MENTIONED YOU DONE A BAD REPAIR,STEPHEN WAS ASKED A FEW SIMPLY RIGHTYFULLY QUESTIONS ABOUT THE REPAIR ON MY CAR WHICH I HAVE EVERY RIGHT TO DO. WHEN I CAME BACK IN TO THE GARAGE TO SEE ABOUT WHATS HAPPENING,STEPHEN OPENED UP MY REAR LIGHT UNIT AND AFTER AGAIN I QUESTIONED HIM ON THE REPAIR,HE SAID ALOT OF EXCUSES AND LEFTMY LIGHT HANGING OUT THE BACK OF THE CAR IN CARPARK AND THEN SIMPLY WALKED OFF BACK INTO THE GARAGE REFUSING TO PUT IT BACK IN.I HAD TO REINSTALL THE LIGHT MYSELF TO DRIVE AWAY AGAIN..