Tom

Fantastic service and great place to buy

We bought an Audi e-tron from Superbia-automotive after seeing a “Good price” advert in Auto-trader web site. We had already decided on a particular make and model of car, so had to gone to the garage to look at this one only. The buying experience. Although Superbia is a small company, we found that we were given plenty of time to test drive the car and look around at our leisure. This set them apart from one other garage we had visited where they didn’t care and all the options automatically added £1700 to the ticket price leaving us a bit bemused. In this case, the sales person was helpful and attentive and clearly read us well on what was important and how to treat us and concentrated on the single car we were interest in. The deal was based on a part exchange and was done in a way so that we felt we had bought the car at a good price with the various incentives that worked for us. They clearly knew the rules around good practice of trading standards and listed the possible options without the hard sell and listening to what we actually wanted. Although these details are minor compared the cost of the car, but it amazing how a couple of hundred pounds can leave you feeling good about a purchase when spending this much. Preparing the car for us. The company took a week to prepare the car and this included a 100+ inspection check. In fact, because the car was a PHEV they upgraded this, without asking, to a full Audi dealer inspection because of the high voltage electrics and paid for a cooling fluid change as the car required this. I was also impressed that they also took the time to charge up the battery on the morning we collected the PHEV so we had a full battery and 2/3 tank of petrol. I know that charging the car only costs 10p, but it is the smallest of details that are important. In Summary Our experience showed that for us Superbia knows how to treat customers and take money nicely. It is the small details that are important. It may be a small garage without the glitz of a Franchised dealer, but the bottom line is do you get a nice car at a good price while being treated with respect.