Anonymous

DO NOT BUY FROM HERE

Do not buy from H & D Motors! My sister bought her first car from this dealership. The customer service during the sale was absolutely top notch. The car needed a new battery which they said they will replace before they gave us the car. Mike (one of the owners) told us that if he’s not 100% happy with the car, he won’t sell it to us, he’ll make sure it’s in perfect mechanical condition. We told him we need a reliable car because she’ll need it to drive to uni and back home. He said he would give us the car only if he was happy for his daughter to drive it to. Listening to him talk we thought, wow this guy seems really honest and genuine. THREE WEEKS LATER, my sisters car has broken down. Bearing in mind that she probably hadn’t even driven the more than 100 miles. We called H&D motors, they said there’s nothing they can do and for us to contact the warranty company or take it to a local garage. THE WARRANTY IS RUBBISH. Don’t bother with it, it’s just a selling point. They want you to take the car to their specified garage. IF YOU CANT DRIVE IT, ITS NOT THEIR PROBLEM. Then you have to pay to diagnose the issue, and if it’s not covered by the guarantee (most things aren’t) you have to pay for it. So we paid another £150 for the car to be towed and taken to a garage only for them to tell us the car has THE WRONG EXHAUST PIPE fitted on. This cost us another almost £300 to fix. Perfect mechanical condition? And with the wrong exhaust pipe. What a joke. Avoid this place! Will definately not recommend to anybody. Please go to a reputable dealer and not one that has good customer service when they want your money. Because after you’ve bought your car, you are not their problem anymore.