Emil S

Terrible Service

This is probably one of the worst BMW service and I would recommend to avoid Cooper BMW in Chelmsford at all cost! As a summary, you have to wait too long for booking an appointment and to get your car fixed but they are terribly bad at fixing the issues and those issues can repeat again soon. Worst of all they can damage the door of your car while it's in the service but then they can simply deny or ignore it. Here are the details of what happened to my 66 Reg BMW 4 Series which I purchased as brand new from Cooper Chelmsford. They couldn’t fix my sat-nav and other communications system related issues in two years until the fifth time in service.. and every service was a pain (was almost impossible to get a booking before one month since I needed a loan car, then had to wait another month as they always had to order the parts from Germany and they were giving the next appointment after one month) And worst of all, they bumped my driver side door and caused a dent on it but they denied and ignore it ! Here are the details of what happened While I was checking the exterior of my car before picking it up from Cooper Chelmsford for the last time , I noticed small dents on the edge of my driver door which was not there before. Then I called service supervisor to see my car but he did not agree that there were dents on it . He though that they look like paint marks which could happen during the painting process during the manufature of the car. However they are clearly dents for me which were not there before. I am a Product Development & Component Design Engineer and working in Automotive manufacturing industry since 12 years and I can differentiate them easily. From the look and the location of the dents , it looks like someone bumped the door to a wall or column . Before that incident, nobody else ever used my car other than myself and Cooper Chelsmford staff and I am 100% sure that it happened while my car is in Cooper Chelmsford during service . (There is also an another small dent on the other body side of my car but I don’t claim that happened in Cooper Chelmsford !) . Since it's a coupe car, it has a big door and you can easily bump it if there is limited space and if you are not careful therefore I was always so careful about it. Then i send an email to Cooper Chelmsford and Bmw customer services to investigate this incident by checking the CCTV cameras or asking the service staff but i did not get any feedback at all. They simply ignored it!