Graham L

Deadful customer service

Placed a deposit for VW Up at Pulman Durham via salesman on Thursday 5th September who took deposit and organised for the car to be valeted and ready for viewing on the following day. Arrived as planned to be told by salesman that the car was being used a service loan vehicle was not available and still was covered in Pulman graphics. He had been far too busy to call me and tell me this. Requested refund at time. Now Tuesday 10th September pm and still waiting for deposit to be returned. Found another vehicle from a competitor and had a an altogether completely different experience. Shocking customer from Pulman, you should be ashamed!