Les

Treated very badley, Lies and deceit

Lookers Vauxhall St Helens I purchased a used Vauxhall Astra from lookers in St Helens with promise to buy with confidence, and the sales reps words was, ( If you are not happy with your vehicle for what ever reason within 30 days you can ask for an exchange or a full refund and go else were, and this is all over the Vauxhalls web site ) Don't fall for there lies and deceit this is on the Vauxhalls website and Not Lookers yet lookers are using this sales pitch to sucker you into handing over your hard earned cash I returned my Vehicle within the first seven days for a full refund and was advised that there was no such thing SUPRIZE ?? Been stuck with a vehicle that as been in and out due to faults, also a recall, and sat nav faulty system and is still on going since February 2018 to date, Vauxhalls aftercare complaints team are a waste of time and have really no obligation to do much for you The Manager as been dealing with my issues for the past few weeks and as only contacted me once via email I also part exchanged a vehicle that I purchased from them a Ford Fiesta I paid extra for the service plan, it was under warranty and the service plan covered the part that was supposed to be a genuine part according to the service plan: The part was None Genuine that they fitted a very poor excuse was given The vehicle that I part exchanged was sold on by Vauxhalls with full HPI Clearance check, I have just recently found out that Lookers at Vauxhalls in St Helens had forgot to settle the HP and I have been getting charged payments for that Vehicle for the past 18 months that Lookers took in part ex Here is what Vauxhalls have decide to do: They are supposed to be sending my Finance company a check for the settlement figure that was given back in February 2018; Then my finance company will realise there as been an over payment and then the Finance will refund me all payments that I have over paid to date I have been advised that this can take up to 7-10 working days, in the mean time I have been given a apology over the phone My Sat nav is still out dated despite the promise of an update, when one was available to date nobody as been in touch to book the vehicle in for an update but an update is available according to Vauxhalls after care complaints team, don't be shocked when you don't get what you pay for you have been warned Think twice and very hard to what you are getting at Lookers Vauxhall in St Helens when purchasing a vehicle from them and any extra service plans available: UPDATE: Dear Les Thank you for your email dated 19 August, addressed to our Group Managing Director, Mr Stephen Norman, who has asked that I respond on his behalf. We were very sorry to learn of the poor experience you have experienced since purchasing your vehicle from Lookers St Helens and can certainly understand your reasons for contacting us. We were also sorry to learn that you were disappointed with the response you have received from Vauxhall Customer Care. Please be assured I will ensure your concerns are investigated fully before we provide you with our full response. We will also liaise closely with Lookers St Helens in view of the nature of the concerns you have raised. To help me, please can I kindly ask you to provide me with full details of your Vauxhall Astra and in particular your vehicle registration number and/or VIN. In addition, please can I invite you to include any previous Case Number you have received from Vauxhall. Thank you once again for contacting Vauxhall and we look forward to hearing from you again presently. Yours sincerely Justin Woodcraft Executive Support Manager On behalf of: Operations ECCC – Opel, Vauxhall Telephone: + 44 800 026 0034 Vauxhall Motors Limited, Chalton House, Luton Road, Chalton, Luton, Beds, LU4 9TT Also Dear Les Thank you for your reply and for providing us with further information, including your vehicle details. Please be assured we will continue to investigate your concerns with the assistance of Lookers and I will provide you with our further response as soon as possible. Yours sincerely Justin Woodcraft Executive Support Manager On behalf of: Operations ECCC – Opel, Vauxhall Telephone: + 44 800 026 0034 Vauxhall Motors Limited, Chalton House, Luton Road, Chalton, Luton, Beds, LU4 9TT Santander finance as said they will make a part payment only, as the settlement figure that Vauxhalls paid had expired ( Not Surprising ) as it was 18 months ago Santander as advised me that Lookers will owe me the rest, I have contacted Steve from Looker St Helens finance whom promised to call me back Friday afternoon on the 23 August 2019 Steve did state that they was trying to get Santander to pay all of the over payments due to me as Steve said he does not think that it is right that Lookers Vauxhalls from St Helens should pay me any over payments even tho they did Not settle the finance of the Vehicle that they bought from me in part exchange on February 2018: I explained to Steven that they owe me the money and I want it sorting, If I had missed any payments they would of been looking at a repossession order, Steve said leave it with him and he will call me back that afternoon: Steve never called back or did he call me the following day I WILL KEEP YOU UPDATED