Anonymous

Started good, ended bad

The first day we drove the car back from Polo Motor Company we broke down and had to call out the AA. Took it to our local garage to run a diagnostics test that revealed ECU fault. Paul said we’d need to bring it to him to get fixed as per the warranty. These things can’t be helped. But after taking the car to him first thing in the morning and not hearing back all day, we called for an update. The car had only gone to the garage that afternoon. He then rudely told me on the phone the next day that my garage were liars as it wasn’t an ECU fault. Fast forward two days, and we get told that it IS an ECU fault, but no apology for being rude about our garage to me. In fairness to him, he offered us a refund on the car. But frustrating that we spent £108 getting a diagnostics test done, and £80 on fuel and two days lost on work. We asked if they could siphon out our remaining fuel as we had £40 left in the tank and he simply said that we could try if we wanted but didn’t offer to get the garage to do it (considering our car was there when we were speaking to him.) I get that these things can’t be helped, but customer service absolutely is not their priority. If you buy a good car from them then you’ll be happy, but if you buy a car that becomes problematic, you’ll struggle to get the service from them that you deserve.