Charlotte B

Terrible aftersales

Such a shame that after finally purchasing my dream car I feel completely let down by the after sales service at Senior Cars. In March this year I purchased a 2 Series BMW convertible it was verbally agreed that although the car was not advertised with a wind deflector they would do there best to supply one as part of the deal. The car was supplied with a wind deflector and in June I tried to use it. Whilst doing this I could not fit it and discovered it was for an Audi. I called Senior cars and was told they would be back in contact. 4 weeks passed and I heard nothing so at this stage my father got involved and managed to contact the original sales man, he was vey apologetic and couldn't believe what had happened and that he would sort it as soon as possible. Another 4 weeks have passed my father has had to make contact yet again and they have now left a message saying the best solution would be to sell the Audi one on Ebay and use the proceeds to from the sale to buy a BMW one. So although the car was not advertised with a deflector they supplied one as part of the deal, Some how it was for a different make car. They then took over 8 weeks to come to a conclusion that the they where going to do nothing about it and never returned any calls, probably hoping a young 21 year old girl would just give up on trying to get the issue resolved.