Kristian W

Awful service and customer care!

Having bought a used car from the Citroen Banbury branch I was delighted to get it on the road, only for it to be back 24 hours later with multiple issues. I didn't mind that there was still dog hair all over the roof and that the paintwork was covered in holograms and scratches from a terrible valet job, but the car clearly hadn't had an adequate PDI before the handover, so I took it back to the dealer. The service team then proceeded to lie to me and not declare three out of the six issues that were found during the health check and were willing to let me drive away in the car even though it was clearly not fit for sale. It was only when I told them that I knew about the other three faults did they offer me a courtesy car. A week later and apparently all repairs have been rectified, only I am yet to receive verification of this as whenever I call and ask them to send me proof it falls on deaf ears and I'm brushed to the side. Awful customer service and aftercare from everyone involved. Very untrustworthy people who care more about profit margins and overheads than their customers. Avoid this place at all costs!!!