Carol

Not great service

After a previous visit to Arnold Clark Stourbridge Motorstore I was looking to purchase a new Fiat 500L. I had arranged a test drive for Sunday 4 August at 3.30. We arrived at 3.20 only to be greeted outside by the person (Sharon) who we had booked the test drive with asking if she could be of help as she was off doing another test drive (obviously forgotten) ! ! and to wait inside. Such a shame as we had a good visit the previous week and wanted to get the sale sorted. We stayed for 20 minutes filling out paperwork and still wondering how much longer we needed to wait for the prebooked test run. We decided to leave as if this was the service before making the purchase then it leaves the thought for service after a sale. We would have like to sorted the sale out on the Sunday however will be looking to purchase at another garage now.