Mertens

Avoid this dealership

Took my BMW not a year old in for a rattling noise and high bite point on clutch. Was told each time by a member of staff at Cooper BMW a different story how they would handle it. Under warranty sir, will replace gearbox sir, then when it got booked in finally, they tried to palm it off as my fault. Another complaint, another test drive and they then acknowledged the fault again. It's now the 4th day that my car is there and noone bothered to update me as to the status of the repair. Tried calling- no one answers... Oh and their carpark is total chaos each time you have to be there.