Leonore T

Waste of time and money

The entire experience at Arnold Clark Sighthill Motorstore has been terrible - from start to finish (and it's not yet over). Came here to get support in finding a suitable car. Turns out the only thing they do is go on the internet to search for cars, which we have already done at home and don't need to come to the branch for. No actual knowledge about emissions and other technical specifications of the cars they sell or actual understanding of (or interest in) what we were looking for. When we actually found a car we put down a deposit (£100) to reserve it, had a test drive and found it to be squeaking quite a lot when driving over bumps etc. Asked our sales person to double check whether something was the matter and she assured us that it was probably just dust on the brakes since the car had been standing for a while. She then had the audacity to tell us that we would have to decide within a day (said that her manager told her to say that), as they would not generally reserve a car for people who still needed to decide. Why would you put down a deposit if they then don't even give you time to decide? If I'd already known I really wanted this car I would've bought it right away. As we were sick of looking around, we eventually still bought the car. Surprise, surprise: The car didn't stop squeaking after a trip to the highlands the following weekend, and a week later the engine started making very loud noises. Dropped the car off at their garage where it's been now since Friday morning. On Friday evening they actually called us to say we could pick it up. Upon arrival they said that they hadn't checked out the engine yet but that one of the coil springs was replaced as it was making the squeaky noises (and also said that sales people telling us it was merely 'dust on the brakes' just used a sales tactic). They said we could take the car home as it was safe to drive, but when we asked if it was also okay to take to the highlands for the weekend, as they hadn't checked out the engine yet, they said they wouldn't do it. How can you advise someone that it's safe to take the car home if you actually haven't checked out the engine, and then continue to advise them not to take it to the highlands!? We actually left the car with them as we didn't consider it safe to drive, had to cancel our hiking weekend, and since then we haven't been able to get through to the service department as we are constantly being put on hold and bouncing us back to the front desk. Have to actually take time out of my day to go there in person after work, just to check whether it will be ready before next weekend. TERRIBLE SERVICE.