Mrs P

Poor Communication

After being asked by Motordepot to leave a deposit on a car which we did we left £100 paid on card being told it will be refunded back if we change our mind after the test drive. My daughter found a car elsewhere so we went back to get our deposit to be told it’s been put back on to the card already, we thought this a little strange so waited and kept checking on line banking no refund. So rang the branch back up to which I was told they don’t refund the card holder it’s the person who has purchased the car who gets the refund. So after being lied to by this sales man Phil we were told that we would receive the refund but I suppose they will tell you anything to try get a sale. We are now out of pocket due to giving my daughter the money and she was not aware of this either. I was aware that you cannot refund someone else if you pay for the product by a card transaction will be taking to trading standards on Monday as this firm is a joke along with the con men that work in there. Do not leave a deposit as you won’t see it again