Anonymous

30 day returns policy - its the law!!

Bought a (not cheap) car from Blenheim Cars. It came with many very serious faults which became apparent within a week of owning it. The vehicle completely broke down on our way for a holiday. I had the vehicle towed to their premises, missed the first day of holiday - had to hire a vehicle as a replacement at my expense. They said they fixed it but they really had not done the job, more problems ensued and they were not interested in helping sort the problem. Long story short -took them to court, it took 2 years and thousands of pounds in legal fees but they were proved wrong in the end and had to pay up. Wish I had known my legal rights from the outset as it would have saved me a lot of time, emotion and £££. The Consumer Rights Act states that you can return a vehicle from a dealer within 30 days of owning it and get a full refund. All in all a truly dreadful experience and my advice would be to AVOID this company and shop elsewhere. Would give it zero stars if I could.