Anonymous

awful customer service

I have never experienced anything like this when buying a car. i chose to go through the Marshall VW dealership in Grimsby as i had such fantastic service from Lincoln for my last car but this is a absolute joke. still not got my car that i paid for over a week again now, they have scratched it, they cant stick to their promises that they have given me verbally or on video hand overs. it is to the point now where if its not sorted in the next day we are cancelling our purchase and demanding our money back because the whole purchase has be an absolute joke the whole way through, even though they have had opportunities to make this experience better they have just made things worse by not following through on promises.