Kev H

A DISGRACE TO THE HONDA NAME - COLLINS

I own a Honda Civic (two, actually!) and one developed a SatNav fault, it would no longer read the applicable map disc. The SatNav is a standalone unit with all other media functionality exactly as it should be. Indeed, from a cursory look on the web, the work actually required is removal of the separate unit (half a dozen bolts and three or four electrical connectors), evaluation of same, and repair (by a third party, Alpine usually) or replacement. Collins Honda of Hailsham, simply would not undertake the work and I quote, from correspondence received from them: "Where electrical units are concerned, this could be a very lengthy process, we would ask for payment before we proceed and a contingency on new faults occurring after any repair carried out", "Just to clarify, this is a job we do not want to undertake". These are actual quotes from the dealership's General Manager, David Williams. I would never have expected a dealership to add such a caveat as requiring a "contingency" for new faults occurring after work was carried out. Perhaps from a cowboy outfit, maybe, but a main dealer? This dealership's stance is also in direct contrast to what Honda themselves expect and, again, I quote "All of our dealerships are independently owned franchises, however, we do expect them to provide our customers with a high level of service. I have raised your concerns with the Area Manager for the dealership and asked that this is addressed as I feel the service you have received does not align with our expectations". I remain in correspondence with Honda UK. As to Collins Honda, I am disgusted by their attitude and would strongly recommend that anyone considering using their services (sic) elects to place their business elsewhere. Absolutely appalling.