Anonymous

Very Bad after sales service

We purchased a car from James Hancock at BOC Used Car Sales in April 2019, his opening line when we called him to see the car was “ I was on my way to buy some jeans from the Trafford centre!!” We should have walked away at that point! when test driving the car all the sales patter was applied and the buttering up, we liked the car so agreed the purchase provided the second key be replaced and the advisory of a leaking exhaust fixed as well as a full service and Fresh MOT. Collected and paid for the car a week later all’s well .... I rang James as the radio didn’t work properly, and the exhaust was still leaking we were about to take it to the garage then the car lost power on the motor way, turns out the coil pack and 2 spark plugs had gone. The 2 spark plugs were so rusted because they were sat in water, the garage advised me Someone had jet washed the engine. I had the garage write up what they found wrong with car ( spark plugs/coil pack gone/ leaking exhaust/ + the radio didn’t work right) I contacted James and said it’s in the garage and what needs replacing, (at the time it was just the spark plugs and coil pack) he went off to speak to his mechanic and didn’t get back to me for a number of hours by this time I had to have the work done as I needed the car for work and my garage was waiting. James disagreed with the price my garage quoted and said his would do it £30 cheaper! When I confronted James His attitude on the phone was appalling, I don’t let anyone speak to my they way he did. He told me I’ve been ripped off by my garage and that he was sick of this car, and that I had no right to decide to go ahead with the work carried out. He then rambled on saying I was boring him and he’s got better things to do than listen to me! The fact that James said the car had gone though a full service and MOT and they missed 2 corroded spark plugs, a leaking exhaust and a faulty radio it appalling, James Hancock should not be trading! they want you to buy the car and do not care what happens after you drive away, nor do they deal with situations in a polite professional manor. We have been nothing but polite with James and never demanded or raised our voice towards him and this is how we are repaid! The car has since had work done on the exhaust and radio at our expense as we didn’t want any more stress caused by approaching this man, we bought the car in April 19 and are now selling it I think that speaks volumes! Avoid BOC cars and James Hancock at all cost!