Anonymous

Blatant over selling and overcharging

Only one star for Cooper BMW Durham as there is no negative option. Suspicions raised when new rear pads " needed " after 12000 miles but it got worse. Clever service pack makes you go back to get fleeced when you think you have peace if mind and no service bills. Starts with BMW recommends e.g. aircon change. Then this time needed front pads for mini checked ok 30000 miles is reasonable and expect a to pay a bit over the odds at a main dealer. The phone call comes yes you need brake pads but also discs. How muck £400 for the discs and £200 for the pads! £600 two or three times what might be reasonable. The most blatant thing though. You have a nail in a tyre and out "expert" says it can not be repaired as it would not pass an mot test. How much for a new tyre? £300 what? Took car to an actual tyre expert who repaired it and reset the sensor for £14 perfectly sound tyre which he would have replaced had it been needed for £125. If Dick Turpin were alive he could have just gone into mini servicing.