Anonymous

Do not trust

Bought car (which I am very happy with) with guarantee of 3 yrs free servicing instead of getting money off sale price. I was in my 20s, female and had to borrow money to pay for car. On going to drop car off for service, was told no record of free servicing on my file, and salesmen deny giving me the deal. Made to feel like a crook and a liar. No apologies given for not calling me to clarify this; I had to drive long distance to drop my car off, was unwell and had brought my baby along whole journey too. Could have at least had decency to call me to discuss instead of putting me to trouble of driving distance and claiming I was a liar in front of people in show room. Extremely disappointed in the ethos of this company. Make promises at sales then renege on them. I wasn't wise enough to get this guarantee in writing, I was told at the time it was in my file on the computer but didn't see it with my own eyes. Do not trust anyone in this company, especially Richard.