Anonymous

Recall on car

I booked an appointment for a recall on my car at Fairfield BMW. Originally booked for February only to check the appointment the week prior to visit to be told no appointment was not booked and had to reschedule for later date. Little bit annoying. I dropped off my car to receive a courtesy car with the expectation of a like for like car as told over the phone. So I have a manual diesel BMW two series 2014, I was provided an automatic mini cooper s petrol. Only like for like was the colour. I wasn't told about the excess I was to pay if I create any damages and was told to have the vehicle given back with the exact petrol it left with. Not a problem but to be given the car with less than quarter of a tank is ridiculous. I was told to bring the vehicle back no later than 6pm even though I asked for vehicle for the following morning for work commitments. This took a while to get agreed for the second time. I collected my car the next day, cleaned roughly with a little helping hand of someone who had stolen my loose change from the centre console of my vehicle. For the sake of 90p it wasn't worth mentioning, but a warning to other, if your leaving change about, which could add up to more, likely it will be taken. Overall bit what I expected from a car dealership.