Rebecca J

Do not use

Brayley Mazda is not even worthy of a 1 star. I purchased a car from these con artists, they promised everything yet as soon as they had my money scratches etc wasn’t fixed on the car. I had the car checked the same week I bought it to find that the car had not had a service in years even tho they said it had. No checks had been done on the car prior to me buying it as there was no oil showing on the dipstick. I also still have an issue with my tyre keep deflating only to find they sold me the car with the alloy buckled in 3 places. I have sent various emails and photos to evidence scratches on the car, a buckled alloy and a receipt for a service I had to get done myself. They also charged me £400 for a paint protection which was put onto a car with lots of scratches? Very unprofessional, communication from them has been dyer. Never would I buy a car from these again. Customer service is non existent. It’s been a month since my last email which said “what you bought was within consumer standard” I asked the question what their definition of that was, as the car has lots of things wrong yet the car I part exchanged was immaculate. I’ve still had no response from the email I sent a month. I only bought the car in March I’m very tempted to drive down and see them face to face, I live quite away however being ignorant, lying and taking my money and then putting me in a position where I’m now having to spend additional money to get things fixed is diabolical!