Anonymous

Used Car - Poor!

A lot to say about Perrys Ford in Retford.... I went to view, test drive and paid a deposit on a used vehicle, with the agreement to take collection the following week after them providing a service and MOT on the vehicle and any faults would be rectified if found during that time. Confusion over warranty and eventually one month offered. Poster in store advertises all cars with warranty but this is completely false and they were in some difficulty trying to explain to me why I wasn't entitled to it. Reminder to other buyers to familiarise yourself with Consumer Rights Act 2015. Agreed to pay for a 12 month warranty but this was then also revoked by another staff member who was not dealing with my purchase as it fell out of their policy on older vehicle. This was after it was on the table in front of me and right before making a payment. No follow up email after deposit paid and before delivery as promised. I wanted something in writing agreeing the work that myself and sales manager said would be done before delivery. I had to prompt for this 4 days after viewing and paying a deposit on the vehicle. Eventually got an email back that I need to wait for the service manager to confirm the work (This contrasts that this was already confirmed upon placing the deposit). This was then followed up by a phone call from the sales executive at Perry's Retford that they would be pulling the vehicle from sale as they had found a series of faults and it was not financially viable for them to fix and sell me the vehicle as agreed. I followed this up by trying to speak to a manager in this branch, none of whom were available. I was redirected by the helpful reception staff to a General Manager at a different branch. The GM at the other branch listened to my concerns and informed me that he would look into the matter and call me back. This was done professionally and quickly. He then informed me that issues had been found with the vehicle and they will not be honouring their side of our agreement (taken in good faith) and will not provide me with the vehicle. I then asked to elevate this to his superior so I could further outline concerns. This is when I received a call from an Director. Firstly, in my opinion, the Director was brash and rude in tone over the phone. He did not want to listen to my concerns, spoke over me, and verged on aggressive, condescending (told me I'd be upset if he hadn't got back to me and acted like this was a favour) and failed to provide good reason (in my opinion) for not providing the vehicle. He informed me also that they would be refusing to provide the vehicle as it was not fit for purpose (having been previously told in fact it was not financially viable for them to do the work and provide the vehicle.) It was then I highlighted that in my opinion that by taking a deposit and the sales executive initially agreeing that the vehicle would be supplied to me in an appropriate condition following a service that they were removing their side of this agreement. I was told that this was the case, they would refund my deposit (no mention of my lost interest and travel costs being included) and that the vehicle would be going to auction in this state for a lower price if I wanted to buy it there. By not completing the final payment they are under no obligation to honour their side of the deal and supply the vehicle. I also would like to highlight that if no prior inspection had been done on the vehicle to determine its roadworthiness prior to test drive (and deposit being taken) whether I or passenger had been placed in a potential situation. £145 *admin fee* added to purchase price. This is on their website and in store but IS NOT on the advert from a third party where I made my enquiry from. The sales manager tried to tell me it was there. Just a bit of a sting in the tail after traveling to view a vehicle at one price and finding out it is another. In summary, a poor experience unfortunately. I would not recommend this business nor would I advise that any deposit paid will lead to the conclusion of the sale. This was not highlighted in any terms or conditions during the sale. In all conversations with various levels of sales team, managers and directors only a flirting apology was offered by the General Manager at a different branch.