Sofie

Shocking, Dreadful and Disappointing

Absolutely dreadful Customer Service, Poor/Lack of Communication, regret purchasing my car from Norton Way Peugeot. Purchased a car at the beginning of February and to this day, it has been back to them and they have kept it for approx 14 days. The communication between staff and managers was either bare minimum or none whatsoever! Took months to finally get the car sorted, after I spent the majority of my time chasing them as they would not bother contacting me. After asking to speak to the next manager up, dealt with by numerous people, until I came into contact with the General Manager. WOW, as the general manager his attitude and service was absolutely disgusting. Never have I ever been made to feel so little or unimportant by someone as he made me feel. Not once did he even offer to listen to me or even apologise for the inconvenience caused. His attitude was disgusting, the service has been so poor, would never advise anyone to visit Norton Way Peugeot.