NGOC A

Horrible experience - avoid at all cost

After 3 months of buying a Mercedes E class, I experienced some major issues with 1st Choice Motors. The car was parked illegally on the morning it was sold, and I was hit with a parking ticket which was never resolved. To avoid someone coming to my house I had to pay the parking fine, which was not refunded until I chased them for full 9 months. The car had injection problem, but was never fixed even after 3 attempts taking it back to the dealer to get resolved (with their partner garage). I ended up about £500 down in repair fee, and the car was still broken. Asad (salesman) has time and again promised to get the claims in order, my fee fully refunded - but it was never the case. Their Admin team replied about 1.5 months later to advise that my repair cost must be claimed back with RAC directly (under warranty), and not through dealer. This was never communicated, and I ended up with nothing and eventually ran out of the 6 month dealer warranty. Eventually, they told me it was my fault for dealing with Asad (their salesman) and Asad is no longer their employee, so they have nothing to give me. This has truly been a nightmare trying to sort out with them while managing the birth of our child (we bought the car expecting it to give us more comfort a few months before our due date, but boy it brought us more trouble).