Mrs. C

This is a complaint

We looked on the internet for a Nissan Micra and were pleased to find that The Car Team had one. We were assured by Mr. Nazeem that it was in very good condition so we went to their address in Peterborough. It is a car lot on waste ground and was locked. We waited 30 minutes before Mr. Nazeem arrived and unlocked the gates. We were taken to the Micra and the first thing we noticed was the damage to the passenger door. Mr. Nazeem said that it was no problem and that he could get it repaired that day and that the car would look 'like new'. We were not confident that that would be possible. We looked at the car interior and there were signs of mould so it was obvious that the car had not been looked after. We decided that this was not the car we wanted so were prepared to leave but Mr. Nazeem still wanted us to buy it. Our attention was drawn to a Hyundai i30. We were taken for a test drive and agreed to purchase the car. The car was delivered to our home address on the Thursday, on Saturday morning the car would not start as the battery was flat. We contacted Mr. Nazeem and informed him, his reply was that we should not worry about it, send him a copy of the invoice and he would pay for the cost of the battery which was £82.91 and the callout and fitting charge was £24.00. The total including VAT was £128.39. We e-mailed a copy of the invoice together with a photograph to illustrate that a new battery had been fitted. We waited a few days but did not receive any payment so we telephoned Mr. Nazeem and he asked for our bank details which we e-mailed to him. We have made numerous calls since then and each time Mr. Nazeem assured us that he would pay but to date there has been no payment and our belief is that he did not intend to pay.