Adam
Don't bother reserving a vehicle
Phoned J & S Commercial Van Sales up well in advance to come to view and buy a specific vehicle. Took a day off work and drove for three hours from Wales only to find that they had sold the van no more than half an hour before I had arranged to arrive, to somebody who had just showed up at the gate. They didn't even bother to call me to let me know before I arrived, and was not even given an apology. "Just sold it mate, surprised you didnt see it on your way past".