Charlotte

AVIOD AVIOD AVIOD

We bought a 15 plate Volvo S60 Rdesign (30,000 miles) here in Nov 18, now Apr 19 the nightmare has finally ended. The car came to us with empty promises of bodywork repairs for later dates, the car broke down after 10 days taking 33days for a repair only to break down again after 5 days, had to go back and fourth for various other bits and then again smoke bellowing from the engine. Communication non existant, happy to fob you off as much as possible and lie through their teeth. The finance company has rejected the vehicle but has left us with no car, we've paid the finance for months when we've not had the car and they've withheld 2 payments (£554) for the millege on the car that was certainly not driven by us, as it broke down if you tried to do more than 10miles its been sat at Motor Depot and other garages for the rest of the time, finance could take weeks to dip off for other lenders to look at us, we've spent the last 5 months not knowing where we stand chasing staff for answers, being passed around and lied to, in unsuitable hire cars and not knowing how long we will have them for and come off badly from it. We px a perfectly good car for 5 months of being at the mercy of motor depot and stress, a bill for millege on a car that was unsafe and not driven, paying monthly finance payments for a car we did not have and insurance, no car no deposit and more stress of not knowing how I'm supposed to get to work. Even with all the faults and issues the way Motor Depot have handled the situation has been dreadful I could go on about this place but we've wasted enough of our time.