Cherelle M

Extremely poor aftercare

I recently financed a car from Claydon Autos, I dealt with the salesman David. Initially he was lovely, as all car salesmen are. Once we had chosen our car the after service was quite frankly disgusting. We were told the car had been valeted to which it hadn’t, the interior and exterior were filthy. The car also had a perished tyre on it with holes in it, which I had to replace and David’s refused to reimburse me. I was told there was a spare car, I never received a spare key. I contacted David on numerous occasions about these issues, he denied all knowledge of course. I then tried to take this higher in which David pretended to be his boss Billy sending me emails. I then tried to contact Billy to put in an official complaint, three weeks later I haven’t had the email or phone call I was told I’d be receiving. All in all terrible service, very poor aftercare and I would avoid at all costs! Especially David! He is a con man and a liar.