Richard F
Buy from a different dealer
I bought an S5 online from Norwich Audi. It wasn't cheap and I asked the salesman to ensure that, fair wear and tear apart, the car was otherwise perfectly presented. 6 days after doing the deal, I arrived to collect the car. It wasn't very well cleaned outside and the front foglight had a large scratch on it. It took about half an hour to get them to agree to change it - or rather I get it changed, pay for it and then claim it back from them. 2 days after I got home, I washed the car properly and noticed the rear bumper valance was loose, appearing damaged. I emailed the garage who inferred that I had perhaps committed the damage (which I hadn't). The invisible until now used car sales manager chipped in that the car had been checked prior to my collection and that no damage was noted, hence it could not have been there! I contacted Audi's MD and asked for his help in reolving this. Audi were very helpful, asking my local dealer to resolve the damage. As Robinsons had only begrudgingly agreed to pay 60% of the bill, Audi paid the rest. I would advise you do one of the following when you consider buying from Robinsons: 1. Buy from an alternative dealer 2. Make sure you take a blanket to lie on when you check the underside of the car 3. Buy from an alternative dealer 4. Never buy unseen 5. Buy from an alternative dealer and finally there are many decent and trustworthy Audi dealers in the Country and so buy from them and not Robinsons! Like others have said, I would give them zero stars if that option was available