Martyn S

Substandard service for basic tasks

I have only used progress Skoda in Northampton for servicing and MOTs in the past and as expected the dealers do charge more for what you get but I value greater confidence in the right job being carried out when considering safety for my family. I mistakenly took up their service plan but decided against utilising this in any form afterwards as felt a smaller local garage offered far service with more comprehensive checks of my car at better value prices. All I asked was to cancel the service plan which it states is possible in the agreement, they seem completely inept in fulfilling this request as despite 3 months of respirating this is stopped and a refund being provided of over £300 which is held ina cash credit their false promises have led to frustration and complete lack of trust that they can do any function with my car. To date this still rolls on but I’d rather travel 100 miles than trust a firm who cannot do even simple tasks correctly or fulfil their own promises.