Claire B

Refundable deposit refused!

Came across the listing in autotrader as ‘coming soon’. Rang and left a returnable deposit to view it when it was due in the following week (receipt clearly states refundable) 3 weeks and several calls later it finally came in damaged. Told us it was going to to the body shop but over a week further on with no update and no interest trying to confirm a date. After over 4 weeks of being minus a car we told them we couldn’t wait any longer and asked for return of deposit. Was told they don’t do refundable deposits and would have to speak to the supervisor? Sent a letter requesting refund and no reply so now claiming through section 75 on the credit card and will take them to court if necessary. Now glad we went elsewhere as GT Performance Sports don’t deserve the business.