Sam

Awful customer service

The worst customer service I have EVER received. The so-called manager at Marshall Volkswagen in Grimsby is beyond useless. The porn star dolly bird they employ on service hasn't received any customer service training and really embodies their total image - looks good on the outside, bit rough around the edges and not put together well (no substance!) Not a professional look, I find it totally inappropriate to be honest. No please or thank yous. Patronising way to talk to people. Clueless on service info or technical. Did not fix my car as agreed, recall done only on one component, not the 3 others as they told me they would. Serviced elsewhere as I had no confidence in their work! Over priced and can't believe they are still a VW franchise. Google reviews on this place before considering them!