Peter H

My BMW was Impounded

My BMW was impounded. After a letter from BMW indicated a 2 hour repair, I haven’t seen my car for 6 weeks. Coopers BMW Chelmsford have it. The hire car provided is not even in the same category as my touring model. I’m driving a Ford Kuga with no options at all! Enterprise rentacar are calling me for updates and driving me crazy because they cannot get the dealership on the phone! I was told at one point after more than 1 month that my car would be repaired within 48 hours then told 3 days later that in fact BMW had instead pulled the new part allocated for my car from use as well??? An explanation, I do not believe, I might add, as it has not been proven or explained by Coopers and I am of the opinion Coopers allocated my part to another customers car instead! I’ve been offered nothing by the way of compensation for this myriad of failures by Coopers. I’m appalled. Coopers will need to pull out some very big stops to win back my custom this time.