Roger F

Good car and poor customer service

The staffs were very quick at responding queries. They even offer to deliver and part exchange my old car! On the test drive, I notice that the front screen jet wash spray was only covering lower half the screen but was told that it will not affect MOT. The rear screen wash did not spray and was told that it would not affect MOT either (not legally obliged to have a working rear screen wash). I also noticed the boot trim was slightly loose and did not realise it was a problem. Having operated the boot a few more times afterwards, I realised that the boot trim was half broken beforehand and was getting worse. Having contacted the garage and reported the problems (and negotiation of course), it was agreed that the boot trim, a rear windscreen pump and a missing headrest would be posted. It took three months to finally get the parts (after a series of complaints). However, only boot trim has been received. Otherwise, the car runs well and has no issue.