Albert W

A poor situation very well recovered

I rang to enquire about re-coding my car and keys after a set was stolen. I ended up having to ring back to follow up , which was not the service I was looking for. However, when I rang back, I got through to Sandra Granger who is an absolute star. Sandra reassured me that the service I'd received so far was NOT what Stephen James-BMW in Bromley were about, and she was as good as her word in ensuring that the right people resolved my query, and quickly. Sandra even called me the following morning to confirm that all was now well. I didn't buy a car, so only my rating for 'knowledgeable' is relevant below.