Tracy F

DAMAGED 2011OUTLANDER GX4 DURING SERVICE

I would not recommend any Mitsubishi owner to take their 4x4 to Red Rose Mitsubishi. I took my Outlander in for a full service on the 28/02/19, i paid £364 for this Service they informed me that they were a Tech down and that i would have to leave my Vehicle and collect it later, They had my Vehicle for over 5 hours, when i got the Vehicle back she was fine for the first few days then i noticed she wasn't running quite right but just thought it was everything settling down after the Service, on the 10th day it would not start (never done this before) when i popped the bonnet to have a look omg i've never seen anything like it the whole top of my engine was covered in fresh engine oil plus this dry white substance, everything was covered in both. tried speaking to Red Rose talk about Attitude and they hung up! their answer is - you get it relayed to us (6 days later) can't get it in before then pay us £80 for the privilege to look at what we've done or go elsewhere, DO NOT take your Mitsubishi anywhere near this Dealership unless you want back a Vehicle that doesn't work. they tried saying you were told it had a soft hose and oil leak NO the leak and soft hose was in fact related to a DIESEL issue NOT oil. but devils advocate if it had of had an oil leak that doesn't explain the white substance that is all over my engine as well!! my Outlander GX4 has full Service History and weekly valeted, it was valeted the day before she went in so my Vehicle was in excellent clean condition including the engine AVOID AT ALL COST