Emma

Terrible Service and faulty car

Initially Mark Andrews Used Cars bent over backwards to sell me a car, however before even driving 30 miles the car packed up and the engine lights came on. They 'fixed' the car but within a month it happened again and i was told by an employee that they had reprimanded another employee for doing a 'botch' job. I have a small child and rely on needing a car but i'm scared to drive too far as it's unsafe when i lose power as i cannot get above 10mph. I have sent a complaint and never received a response then was told that they needed to order a part, which i had to keep calling about as have never been in formed that it had arrived. then when part did arrive i was told they couldn't fit me in to fit the part. I have constantly rang for a week to recive no reply so i turned up at the garage to walk into what i can only describe as a CHOP SHOP, i was informed that the lease on the building was up and they were moving (although people working at the next unit said they were moving due to being broken into on several occasions recently) i even videoed the state of the inside of the warehouse so have recording of the conversation held with an employee who promised to call me within 10 days to fit a part that was supposedly ordered before Christmas. Everyday something else seems to go wrong with the car, the reversing camera works intermittently, the handle on boot of car is falling off and the drivers door has never shut properly and on one occasion actually opened whilst i was driving along. Find it odd that they no longer have working telephones and that they have removed their website just for an address change!!!! Will definitely be taking legal advice as paying for a car completely unfit for purpose! Gutted, out of pocket and fuming to say the least. When purchasing the car it had had a 2nd MOT done within a month of the first however after 3 months of driving warning light comes on stating needs to be serviced!!!!